is a change in the terms of a loan aimed at temporarily reducing the financial burden, provided that there are objective and documented financial difficulties.
You may submit an application for restructuring if your financial situation has temporarily worsened (a decrease in income, job loss, temporary disability, etc.).
You can do this in the following ways:
- Through the Altyn‑i mobile application (personal account):
1.Select your loan, then choose “Actions”, followed by “Change of loan terms”, and fill in the required information;
2.Click “Menu”, select “Support”, then “Other”, complete the application in free form, and attach the supporting documents.
- By email: send your application to info@altyn-i.kz and info@altynbank.kz
- Through a Bank branch.
The application review period is 15 calendar days.
In accordance with Clause 2 of Article 61 of the Law of the Republic of Kazakhstan “On Banks and Banking Activity in the Republic of Kazakhstan”, you have the right to submit a written application to the Bank, in which it is necessary to indicate the reasons for the occurrence of overdue indebtedness, information on current income, as well as other circumstances affecting the fulfillment of obligations under the loan.The attached documents must confirm the circumstances set out in the application.
Based on your application and the documents attached thereto, as well as the circumstances identified, the Bank will conduct a comprehensive analysis of your financial and social situation and, on the basis of the information obtained, will consider options for settlement of the loan indebtedness.
Should you disagree with the outcome of your loan restructuring application, you may escalate the matter to the Banking Ombudsman.
Applications can be submitted via the official website of the Banking Ombudsman: https://bank-ombudsman.kz ("Submit an Application" section).
For enquiries, please contact:
+7 771 929 33 33,
+7 (708) 983-30-16 (WhatsApp).
In case of any additional questions, please contact the following number:+7 727 356 57 77 (after selecting the language, press 3 (loans), then 6 (restructuring)).
For the period of the granted restructuring, the Bank will accrue remuneration (calculated based on the nominal rate under the agreement).
If there is no confirmation of the fact of your financial position deterioration, the Bank may refuse to restructuring.
If you have any additional questions, please call the following contact number:
Should you have any additional questions, please contact us at: +7 727 356 57 77 (after selecting the language, press 3 (Loans), then 6 (Restructuring)).
In the event of the Borrower’s failure to perform obligations under the bank loan agreement, the Bank shall act in accordance with the requirements of the Civil Code of the Republic of Kazakhstan, the Civil Procedure Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan “On Banks and Banking Activity in the Republic of Kazakhstan”, the Law of the Republic of Kazakhstan “On Payments and Payment Systems”, and the Law of the Republic of Kazakhstan “On Notaries”, as well as the terms of the Comprehensive Banking Service Agreement for Retail Customers of JSC “Altyn Bank” (a subsidiary of China CITIC Bank Corporation Ltd).
1.Pre-court Settlement.
The Bank sends the Borrower: demands and notices on the need to repay overdue debt;proposals for voluntary settlement of the debt within the established timeframes.
2. Accrual of Penalties:
In accordance with the terms of the loan agreement and the legislation of the Republic of Kazakhstan, the Bank carries out the accrual of fines and/or penalties for failure to meet the deadlines for fulfilling obligations.
3. Recovery of Funds.
The Bank is entitled to levy recovery on the funds held in the Borrower’s bank accounts, within the limits established by law.
4. Recovery by Notarial Writ of Execution.
In the event of non-repayment of overdue indebtedness, the Bank shall have the right to:
• apply to a notary with an application for the issuance of a notarial writ of execution for the recovery of the amount of the overdue principal debt;
• submit the notarial writ of execution for compulsory enforcement to a Private Judicial Enforcement Officer.
The Borrower shall have the right to challenge the notarial writ of execution in the manner and within the time limits provided for by the Law of the Republic of Kazakhstan “On Notaries” by submitting written objections to the notary who issued the notarial writ of execution.
5. Court Recovery.
In the event of cancellation of the notarial writ of execution, the Bank shall have the right to:
initiate court proceedings to recover the outstanding indebtedness. ;
•file a lawsuit with the court for recovery of the outstanding indebtedness;• claim reimbursement of court expenses, including the state duty (court fee) and other costs;
•initiate enforcement against the Borrower’s property in the manner established by the legislation of the Republic of Kazakhstan.
Additionally, please be informed that the Bank shall have the right to:
•assign (transfer) its rights of claim under overdue loan agreements to third parties, in the manner and on the terms that do not contradict the legislation of the Republic of Kazakhstan;
•transfer the necessary information and documents relating to the Borrower and/or the loan within the framework of such assignment.