In order to improve the quality of customer service and enhance the Bank's processes, the Bank has analyzed customer inquiries and complaints related to the repayment schedule generated after a partial early repayment of a loan.

Based on the results of this analysis, the Bank plans to introduce changes to the partial early repayment process effective 18 June 2026. A minimum partial early repayment amount will be established, equal to the amount of one monthly installment.

This change is intended to improve the transparency of the Bank's servicing terms and to prevent situations where subsequent monthly installments increase due to the accrued interest not being fully paid as of the date of the partial early repayment.

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